Signed up for stay in AMEA 71K IHG reward points received confirm e mail and it’s showing on my dashboard. Booked a qualifying stay and completed it in early April. When I queried why I had not received the bonus points I kept being told I need to wait. Now I am being told I am not entitled to the promotion. Makes no sense. I have asked to lodge an official complaint but just keep receiving responses that make little sense. Thanks