We had a horrible, terrible experience due to the hotel staff at the desk. Her name is Holly Anderson. She claimed she is the highest manager for this place and did not have to rent us a room. Why🤷🏼♀️ I have no idea. She was very rude as if she was a very hateful type of person. We did nothing to deserve how we were treated at this place. We were not rude we simply just needed to book a hotel room. She tossed my card back at me she charged me the full transaction twice and I am still waiting on my money back. She got very loud and obnoxious with me. This was the worst experience I ever had trying to stay at a hotel honestly. We always have used Holiday Inn express but NOT NO MORE! This Holly Anderson was VERY nasty to guest. I do not recommend if you have kids to stay at this hotel. I even seen her being nasty with a truck driver who needed a room for the night. I don't recommend and I will let all my colleagues family and friends know NOT to use this hotel! This was located in Westampton NJ. Not only her but they also have soap in the bathrooms. The bottle that says conditioner is absolutely NOT conditioner. I'm pretty sure it's more body wash🤦🏼♀️ my hair felt horrible after I tried using it I had to run out to Wawa just to buy soap and conditioner and body wash. The bathroom door locked when my son shut it and we could not get it open, the staff couldn't get it open and told me to use my mother's bathroom (her room was across the hallway) finally I ended up getting it open and we made sure not to shut it again🤦🏼♀️ the buffet breakfast is a table that they put snacks on and u have to ask the rude women at the desk for them. When u ask for 3 of one item she acts like it's to much and it's very uncomfortable 🤦🏼♀️ just all around bad stay! I definitely don't recommend for kids.
