ihg

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Very sharp practice

Booked a room for two nights using points and cash. Subsequently cancelled the reservation and rebooked for one night using points and cash. Be aware if you reserve using this method IHG will refund points for the cancellation but no cash. Hence we ended up paying for three nights. Money does not go to hotel but to IHG Corporate. Intransigent despite several emails. Will use up my points and then never rebook with them again!

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Date of experience: Sep 02, 2020