IHG has terrible customer service ! I have reach out to them a few times over issues I had at their locations and each time they are of no assistance . My last stay at one of their locations my room was dirty , moldy caulking in the bathroom , hairs from the previous guest , broken light fixture , stains on the wall . To top it all off I also had the tailgate stolen off my truck while parked directly in front of their building . The property did absolutely nothing about it , not even point compensation nor did IHG . They choose not to monitor their parking lot with security or even cameras even though thefts have happened to other guest ( found out by reading property reviews ) In fact IHG told me there was nothing they could do and advised me to work it out with the property . I also have a few messages out to IHG that received no reply at all . I have also left a couple of reviews about my experience through the IHG website and noticed that they have refused to post them as they only post positive reviews . I have contacted IHG support on four different occasions asking why they have failed to post my reviews and have not received a response . I hold spire elite status with IHG and am shocked at their lack of professionalism and customer service . It is very clear IHG is very dishonest and do not care about their customers . Even as a spire elite member I will be closing my account and not traveling with IHG anymore .
