We chose to stay here for a romantic weekend getaway. We were excited about the jacuzzi in the room and the unique pool. Shortly after we arrived, we found out the hotel was not quite as it seemed. Our shower seal was broken. When we showered, it flooded the bathroom. They did not have another jacuzzi room available, so we could not change rooms. We asked for a discount. Since we secured the hotel with a 3rd party, they could only give us IHG points. After several attempts, we could not get IHG rewards to work. The hotel gave us the number for IHG rewards. The representative put us on hold for over 90 minutes before giving up. During this time, we learned that IHG rewards track everything, including amazon purchases. As far as cleanliness goes, the hotel is not very clean. The pool area had wrist bands lying on the floor from the day before. Also, the pool was overcrowded, and the hot tub was filled with unsupervised children. Not one single adult was in the hot tub. The workout room was nasty. It looked as if the floor had not been swept in weeks. There were also dirty towels lying around. These towels were no longer white but tan and covered in filth. The bosu in the workout room was flat and unusable. Our room appeared clean with a freshly made bed and simply folded towels. Typically, hotels leave a pen, a pad of paper, a TV channel guide, and a do not disturb sign. We did not receive any of those. We noticed that the headboard to the bed was super dusty. It makes us wonder how thoroughly they cleaned the room. The continental breakfast was ok. It had a pancake maker that made two pancakes in a minute (super cool). We were surprised to see the hotel did not offer oatmeal as an option. The dining area was not clean. We had to ask someone to clean the tables to have a place to eat. Before they cleaned the table, they said, “IHG no longer requires us to wipe down the tables between each use, so we don’t normally do that.” With COVID on the rise, this is very unsettling. The worst part of the stay was when we got home. We were charged $250 for “urinating” in the bed. We DID NOT do that. When we called to inquire about the charges, we were dismissed. They would say they would contact us in a specific time frame but did not. Eventually, we received pictures and an itemized charge. They charged us for every piece of linen in the room, including the pool towels. We spilled some chocolate on the sheets, but that is all. Before leaving the room, we stripped the bed for housekeeping. We also placed the towels on the bed because we didn’t know what to do with them. Some of the towels were soaked from cleaning up the flood in the bathroom. We forgot about them being in the lump of towels. That is probably where the “urine” stain was from. This would not have happened if the shower had worked in the first place. We would not recommend this hotel to anyone. It’s certainly not worth the price we paid. The pool looks super nice, but it is not worth going through everything we did to use it. All we wanted was a stress-free weekend to ourselves. We did not get it.
