At one time I had a high opinion about IHG rewards. After 20+ years as a member I managed to accumulate 480K points I planed to use in retirement. Unfortunately IHG had other ideas. Without any notice ALL my points were expired and I was left with 0. After contacting IHG rewards customer service (Josh and Supervisor Via) I was told too bad so sad, your point s are gone. I was directed to their legalese document to confirm the expiration. Funny as no where on their website FAQ's is there a mention of points expiration. I verified that all my other loyalty programs do mention point/miles expiration clearly in theirs. IHG Rewards solution was to offer me 15K points as a feel good gesture. Well as you may know that # of points does not even get a free night at their lowest level property. I would offer my experience to those still accumulating points with IHG Rewards to take notice and perhaps switch to another brand. My suggestion would be Hilton, who even if I die my heirs can redeem my EARNED rewards.
