I stayed at the Guildford Holiday Inn. The check in took over 30 minutes (just 3 people in front). The key I was given didn't work and when I found one that did work, I had to insert it into the key card reader upside down. All facilities in the bathroom were either cracked or needed redecoration, the bedroom wall had been patch redecorated but with another colour, there were no USBs in my room, the electric sockets were filthy, and there was a smashed electric socket in the corridor (had been 'temporarily' repaired using electrical tape but could still see through to the live terminals). I suffer from Astma and woke half way through the night wheezing. On checking the room, the curtains were covered in mould. Although the staff did try their best, this hotel is in serious need of repair and redecoration. Unfortunately, I can only rate this hotel as barely one star - it is frankly dangerous and unhygienic and needs to be sorted soon before an accident happens or someone falls ill from mould spores. I have photographs from my stay and will share them with IHG if asked.
