I booked a room through to the 25th of January in Cebu City, Philippines. Due to illness, I canceled my stay on the 19th of January. The Hotel refused to credit me the 6 days. I went thru an online service to book this and the hotel "Front Desk" said I needed to go through this service to rectify it. I did and the Hotel management has not responded to their attempts. I am now going thru my bank to dispute the 6 additional days not used and if unsuccessful I will dispute the entire amount. I am trying to be fair about this and pay for services rendered however, if they are ignoring my attempts to rectify this then I will dispute the days I did use as well. Should be fair business practice to honor this simple request. Also the internet was down for most of my stay. The first 3 days (from the 6th of January till the 9th) I had internet, The Hotel did not get the internet operational until late in the day on the 18th of January. Hotel staff was great and friendly. However, their response to NOT crediting me the 6 Days I did not use, causes me to write this. Thus the 1 Star otherwise it would have been 5 Stars.
