Having Ambassador status for a second year I would assume the service will only get better. My mistakeTried to book using Ambassador free weekend night at InterContinental: Chantilly Chateau Mont Royal hotel.1. French are French and never reply to your emails, when you contact the hotel directly.2. Central customer service seems to be outsourced to Asia, so nil of understanding that service providers must be pro-active.Sadly one cannot attach screenshots here, so will write an example (with prices for Members only and for the Queen Room):1. Booking via IHG official website costs £300 per night (with breakfast, non-refundable).2. Special Summer Sale (with breakfast, non-refundable) costs £346 (yes, £46 pounds more expensive).3. Booking with Ambassador free night costs £404 (even more expensive).4. Booking with Agoda website (which I eventually did) costs £229 (yes, £71 less than for a "valuable member", as they use to say when you call)Explanation from customer service team? None - they have no idea, not responsible for prices, etc. What do they exist for then?Their Best Price Guarantee in simple terms is:buy via our site, pay awfully more and we may consider to match the price. But may be not.Obviously no value to pay extra annual fee for Ambassador status only to find much better deals for upgraded rooms anyway on other websites. This is how you lose customers
