This review is for the Staybridge hotel in Novi Michigan, which belongs to IHG. If there was a zero star, I would have given it to them right away. I had an awful experience at this hotel, and I strongly advise against staying here. Initially, I was given a room where several things weren’t working—the phone, TV, AC, and fridge were all non-functional. I complained, and as a gesture of goodwill, they moved me to another room.However, when I left the hotel and wrote an honest review about my stay, including criticism of the food and overall experience, they retaliated. They began harassing me with negative responses and an unprofessional attitude. To make matters worse, they charged my credit card an extra $212.22 falsely claiming I occupied two rooms on the first night—when in reality, the first room was unlivable, and I was moved to the second room.This is by far the worst hotel I have ever stayed at. If you choose to stay here, be warned: they seem to retaliate against negative reviews by charging additional fees or harassing customers. Save yourself the trouble, time, and money—find a better place to stay.
