A useless organisation. They do not reply even after waiting months. Not fit for purpose. Should have been on bonfire of the quangos years ago. They put barriers up to making an official complaint. They have information from councils which she will not share. I wonder why. 29 July 2020 they put up barriers to making complaints, they will not accept complaints by normal email even though I have sent it to them. They have changed their reference number system and their email address. All to delay and confuse I am sure. 11 September 2020 still awaiting reply a useless quango. Another month has gone by, no update. The speed of the ico is overwhelming. lol22 9.20 still waiting an update!!3.10.20 still awaiting promised decisions 10.10.20 still no update 15.10.20 still no update 19.10.20 A decision notice has been given. ICO have taken nearly a year to say it is ok for councils not to have on file or do a budget when commissioning work. They will accept any guess by the council done on the back of a cigarette packet. Completely useless and a waste of time. Issue still not sorted. Not there to help residents. They agree that essex councils do not have to budget for highways projects. Do not have to give accurate information and can cause ten years of extremely dangerous traffic conditions with immunity. They then refuse to deal with you. They also take nearly a year to tell you nothing. In order to frustrate you more they send you to another quango. Which will be just as useless. It's a game that residents cannot win. The government has set up all these quangos to drive you to despair.The long drawn out saga continues.I have been instructed by ico to delete the name of there staff.
