My daughter's personal data was not sent out securely by the child maintenance service (CMS) - even one of their staff accepted this on a call. My daughter was a minor at the time and the data included her full name and date of birth. I complained in March - CMS ignored me. I raised again online but ignored again. I wrote to Head of CMS on 11th October and ignored again. I wrote to Noel Shanahan on 23rd November 2021 - again ignored.I raised it with ICO but Mr R Neal was not interested.In addition I raised breach of my data which included details of the incorrect charges CMS are taking from my salary. At least two of my HR colleagues have seen this - they don't work in Payroll so have no need to see it, but CMS failed to take appropriate measures to safeguard my data by not addressing letter to Payroll. Again, Mr Neal wasn't interested - firstly he tried to blame my employer and said I had to take it up with them before coming to the ICO, and when I challenged him he then chose to adopt his own assessment of appropriate measures. This is despite it not being his personal data that had been seen by people who had no cause to see it. Clearly, in my humble opinion, Mr R Neal can't be bothered to do any work. That's my interpretation, which clearly I'm entitled to express if he can adopt his own personal opinion as to what constitutes appropriate measures.The audacity is he said in his email that the ICO want to install faith in the general public about the ICO protecting their data. They have done nothing of the sort.Good luck if you have cause to contact ICO - apart from still hiding behind Covid-19, yes, it was 2019, for taking so long to deal with your complaint, if you get Mr Neal, you're doomed, in my humble opinion.
