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A case worker was asked to investigate…

A case worker was asked to investigate a data breach where I had solid evidence that my data was distributed to people who had no right to see it. After a massive wait for an ICO investigation, they confirmed that data controller who committed the breach had more work to do, but the data controller did nothing and the ICO closed the case! When I tried to write to John Edwards, the MD about it, my letter was intercepted and given to the case worker! I asked for a review, but again it was intercepted by the case worker. The review response was late, written by someone who works at the ICO, a clear workmate of the case worker who never introduced himself. The whole thing just feels really dodgy. From all the other reviews here, it seems to me that this is another scam organisation with no regulated accountability or interest in helping the general public who have fallen prey to unscrupulous data breaches. Don't waste your time with these awful people else it will only be your time that is wasted. They may have a fancy website, but the MD is un-contactable, the staff look after each other backs and once again decent tax paying public victims lose out.

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Date of experience: Dec 13, 2022