I followed up my complaint all the way to the very top Senior Manager, and following two ninety minute conversations, they responded by stealing £6000 of public money the next day, and spent this on chocolates for themselves. I asked whether they could send me any, after finding about this months later, but they said they'd found that they hadn't done anything wrong, and wouldn't release any further details, and then shouted at me (Truly). What a sick joke of an organisation, document all of your phone calls. :(
