I was absolutely right about a company's non-compliance with information and data rules; however the predisposition of the ICO is not to assist a consumer and in my direct experience, side with a company. My case officer as a matter of fact did not know the rules. When corrected on several occasions, he rushed to produce a mistaken conclusion. The way the ICO works is a conclusion is unappealable, so a mistake is hard-coded into the system with no scope for correction. So what is the point of a quango that does not read, understand or enforce the rules of the area it has responsibility for?UPDATE: 26 JULY 2024 Absolutely no response from ICO, an entirely unaccountable organisation without shame it might appear
