Similar to the last reviewer's experience, Ms Flanagan & her cohorts display a lack of knowledge of the legislation they are supposed to represent. Ask for a review and it gets reviewed by another person at the same level of experience, i.e, not much. It's worth noting that we can complain about the ICO to the Parliamentary and Health Service Ombudsman, but out of nearly 900 complaints about the ICO to them, how many have been successful? None. Not a single one. So this organisation exists as a non-accountable bunch of clueless admin clerks who have no interest in actually investigating any data breaches. Do yourselves a favour and don't even bother with these incompetent fools.