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Worse than useless. Waste of tax-payers money that is unfit for purpose.

I had provided clear cut evidence an organisation held data on me from a third party. This organisation had lied and claimed they didn't. My case worker, Helen Scullion, asked the organisation if they had any. Unsurprisingly the organisation lied again, and despite a dated email supplied between them and another third party through a freedom of information request of that third party - referring to me, Helen - despite being provided with this evidence, decided this wasn't grounds to pursue further action, in direct contradiction of their policy stating "Where we have significant concerns about an organisation's ability to comply with the law, we can take regulatory action.", How blatantly lying about not possessing data, did not constitute "significant concerns about an organisations ability to comply with the law" is beyond me. It also took two emails and a phone call for Helen to even bother explaining her botched reasoning, this after waiting nearly three months, and submitting pages worth of evidence for the ICO resulting in the ICO emailing the organisation, asking a question I'd already asked, and giving me a response I'd already been given.-------------------------------------------------------------Update, several months later I was fortunately able to win a court case against my employer due to the hardwork of a generous no-win/no-fee lawyer.Had I not had this luck, my old employer would have financially crippled me. The ICO could easily identify wrong-doing and chose to sit by and let it happen. It's not just the fact they do nothing, it's that they waste so much of your time and energy before doing so.

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Date of experience: May 08, 2024