I was hoping to clarify the purchase process for the IBM SPSS Statistics software, because it required us to enter company details (GST code), and I could not purchase a copy as a student or someone working in academia. I contacted them via a online chat service but no one was online at 930am despite their online hours starting from 9am, and I even called the local hotlines, to realise that all their numbers stated were invalid. I contacted them through the online form to the sales team, with a statement from the form guaranteeing a reply within a working day. I also waited for a reply from the online chat bot, but I had no response from both. Finally, I managed to get hold of an online representative the next day at around 10.30am through the chat bot, who then informed me that I had to purchase with one of their partners. I asked to clarify about the possibility of purchasing a corporate copy because I understood that their partners offer student and academia editions of the SPSS Statistics software. He interrupted me halfway through my question and insisted I give him my email address so that he could connect me with the partners. After I did, he sent it to the wrong email address, and I had to ask once again whether he had sent the email. He then told me that my email address is invalid, and I realised that he had entered the wrong email address.I am very disappointed with such customer service, especially since IBM is supposed to be a professional company with years of experience. I hope that they can at least make a clarification or a note on their webpage to inform customers that they cannot be contacted at certain hours, and through their hotlines.
