Placed an order for almost $300 worth of items last Dec. 8th and paid via Paypal. I check the order status two days after and it stated my order was processing. Then I check again after two more days because I haven’t gotten any other info coming from HBX. Still says processing. Then yesterday, when I checked the order status, suddenly my order number can no longer be found. I tried to send an email to their customer service but I just received an email saying it was undeliverable after 24 hours. Tried the Live Chat Option twice. No luck. After waiting 15 minutes, I got a reply saying they’re inundated with customer service request and that they will get back to me “as soon as possible”. There’s absolutely no phone number to get ahold of them. So now I’m left with no choice but to spend more money to replace the presents and then I’ll most likely have to file a dispute with Paypal. Ridiculous.
