Update:We received a message from Hulu's "escalation team". Oh my God! Really, it is called escalation-team, seriously. When you write to them about your bad experience it is an escalation??! In that message we were told that giftcards never come with a free month. Okay, finally got it. They offered a free month for the inconvenience. But we were too fed up with this time wasting machinery where customer service does not know basics and fool around in lengthy chats... Hulu, keep your free month. Escalate on your own...We gave a 25$-giftcard to an American relative. They subscribed for the first time with our gift(card). Broken promise number one: new subscribers get one month Hulu free. This promise was not kept by Hulu. In August 2022 our relative was told that the giftcard ran out of balance. 25 bucks gone within two months? All (time-consuming) attempts to fix the problem and get help with a solution did not get anywhere. (Even getting in touch with the Hulu pr-department did not.) There was a long chat with customer service on September 1st. Help was promised. But: No help at all.After that I looked for Hulu reviews on Trustpilot and was flabbergasted! A bench of Disney who does not care about their customers at all? No answers to all these negative experiences? What company can afford this? It matches the no response of the pr-department, though. We lost our trust in Hulu and their giftcards.
