hubspot

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Hubspot's pricing; they do not cancel our membership and continues billing.

We used Hubspot's marketing and sales platform for about 1 year. At the end of the 1-year process, we wanted to cancel it because it was expensive and we canceled it as of the beginning of February. Now, they're asking us for $ 400 a month for the sales platform. They want to charge us for a software we don't use in the second year. They don't cancel when we want to cancel. I can't understand; Why does the sales platform continue despite the cancellation of the marketing platform? We canceled all our integrations from the beginning of February and we do not use the system from the beginning of February. We want to cancel all our memberships immediately. We don't want to continue to be billed from software we don't use. I would like all new members to review the cancellation policy because the hubspot is not user friendly at all. They can charge for software that has never been used.

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Date of experience: May 31, 2019