I purchased without realizing the extensive effort required to use and maintain the CRM. I had to enroll in training from a third-party provider, which only offered two sessions before ceasing all communication. As a sole proprietor, managing this alongside my business was overwhelming. With the company shutting down, I contacted Hubspot to inform them that I no longer needed their services and requested to cancel my contract. I was told that I was still responsible for paying the fees for the next four months since I had signed it. I expect a customer-friendly business to collaborate with its clients, hoping to foster ongoing support and engagement. Unfortunately, that was not the case. I recommend that all companies steer clear of Hubspot unless they are absolutely certain they will fully invest in using this technology; otherwise, it’s simply not worth it.
