HubSpot uses very misleading sales tactics and abandons their customers after the sale is made. I was never told by the sales representative about the 1-year commitment that is enforced by default on the Sales Hub Professional plan. It's not included on the pricing page, not when selecting the number of seats, but instead only on the checkout page. Easily missed unless you look carefully.After purchasing, we were ghosted by our representative and unsurprisingly had to switch to another CRM since we were unable to receive any support.Trying to cancel the contract gave us only a very rude and unprofessional response about needing to "provide evidence" of misleading sales tactics. I would say that my reaction to receiving the next monthly bill after canceling automatic renewal is evidence enough. I had no idea about the 1-year commitment, and I would never have signed up if I did.I guess they have such a big churn problem that they have to trap customers into 1-year contracts and refuse to cancel them unless the customer has enough evidence for a lawsuit.Wish I'd read these reviews before signing up.
