I have dealt with HP Support twice in the last week and have to say the service received was nothing short of excellent. I have bought 3 printers in the last year only because we use them daily and did not have time to get them repaired. After todays call, they are replacing all 3 printers are they are still under warranty and should be able to withstand heavy usage. I only called to get advise on borderless printing and casually mentioned the lines that were appearing. Outstanding service and the guys are so switched on. Highly recommend and shocked at recent reviews - these guys are the business!!