ATROCIOUS TECHNICAL SUPPORT FROM HEWLETT PACKARD: I recently renewed my warranty on my Hewlett Packard Laser Jet MFP 283fdw printer. I tried for 75 minutes today to get through to a technical support representative. When I tried using the HP website and entered my cell phone number, I got an error message that read, "This mobile number is not available. If you own this mobile number you can release it by signing in to the other account and changing it there. Alternatively you can sign in to that other account and proceed with the experience." While I may have had another account 5-10 years ago in connection with a printer that I no longer own, I have no access at the present time to any such account. I did generate a Case Number today for phone support but I could not get through using the phone number that was provided, (877) 232-8009, as my product serial number was required and the software did not recognize my speaking out the serial number. Earlier I got the same result by calling (800) 474-6836, software that could not recognize my speech. I am a native speaker of unaccented American English. (877) 656-7058 would not connect me multiple times when I called in the past two hours. Instead I got a recording saying that all agents were on other calls every time I called. When I tried to send a message to Hewlett Packard about these difficulties my password was not recognized and I was invited to change it online. Only after doing so did I realize that it was my Facebook password and not my Hewlett Packard password that was changed. After going through all that I got an error message back telling me that my message to Hewlett Packard would not be responded to. CASE NUMBER 5117324623.
