First of all, when I stopped using the subscription service for ink, the printer was magically, 'broken'. I hadn't even moved the printer in any way. All I did was switch the ink cartridges from the ones they gave me to the ones I bought. After that, they offered to replace the ink cartridges for me, but somehow only two of the three cartridges were delivered and they claimed they did not have my address. That doesn't even make sense. How did the first two reach my address and not the third? This is the most corrupt company I have ever come into contact with. Please DO NOT BUY their products.