My printer developed a fault that I reported to HP a week ago. The consumer act 2015 states HP are liable for up to six years after purchase of an item… this supersedes any warranty and my printer is LESS THAN SIX YEARS OLD. Your staff over the last week have refused to abide by that law stating they’re only liable for the warranty period and not beyond that, refuse to let me speak to a manager, claim there’s no complaints team, HANG UP ON ME WHEN I INSIST I WANT TO EITHER SPEAK TO A MANAGER OR BE PUT THROUGH TO THE COMPLAINTS TEAM, tried to insist my printer.. for which they gave an incorrect model… was purchased in 2017.. and think it hilarious that they’re doing so!! Furthermore, they’re STILL charging me for instant ink for a printer that they’ve admitted cannot be used due to a hardware issue in the printer itself?!?!Furthermore, telling me that you refuse to view the consumer act 2015… was the sale of goods act… and telling me to buy another printer then hanging u on me when I ask to speak to someone else higher up is unacceptable. I’D HAVE GIVEN NO STARS IF THERE WAS AN OPTION!!
