Absolutely hateful, unethical is what is HP. I have been making complains over complains about my laptop for past 2 months and all I am getting in revert from customer care is that parts will be delivered in 2 days. ITS BEEN 2 MONTHS. i cannot express this enough how disappointed I am in their service. For anyone planning to purchase HP laptop, make sure you understand THEY DO NOT PROVIDE ANY CUSTOMER CARE SERVICE AFTERPURCHASE. IT IS USELESS AND UNRELIABLE. i have a 1 year warranty for no good reason, now is it? ABSOLUTELY DISAPPOINTED.NEVER IN MY LIFE I AM PURCHASING FROM THIS SCAM COMPANY.