Can i give a -10?Bought a HP printer in South Africa, never has anyone advised that their printers are region set. Moved to New Zealand, wanted to buy cartridges but none available. The printer i have can be bought in NZ, it looks exactly the same, just have a different “model nr”. The cartridges does not fit in mine. Phoned HP whereafter they advices about the region set, they said they can do a region reset but there was terms (they can only try 3 x times, if unsuccessful after 3rd attempt the printer would not be able to work anymore). I had to buy NZ cartridges worth over $200 for the region reset. Unfortunately after the 2nd attempt it still did not work so i dis not try a 3rd time. I then approached them as why does HP not inform their clients when buying a printer that you cannot use it in a different country. That it like witholding info? After a lot of back and forth and a month later they offered to sent me a set of free cartridges for my “inconvenience”. I opted for the 963 (sa) cartridges as then i will be able to use my current printer that is still basically brand new (even have the plastics on although its just over 2 years old). 2 weeks on and still no cartridges, then they say they cannot sent it as they cant send the SA once. They then offered me 1. Best price guaranteed on a new printer, that i would not be able to get at any retailer. 2. Set of cartridges for the new printer. 3. Discounted prices on any HP products. I requested prices on 2 printers, cane back and told me they dont have then in stock (whereafter i told them i can walk into any retailer and buy that specific one off the shelf), then suggested another printer and the best price is $300. This printer can be bought on special from Noel Leeming for $189 but they want to charge me $300 (and this is best prices guaranteed now). I told them to just leave it and send me 965 cartridges. Now they want to know what printer did i buy, the serial number and from who. Why? They offered me cartridges, why do I need to tell them anything?? Why would i go out and buy a new printer before they have send the cartridges if they have on 2 previous occasions not followed through on their “deal”! HP has disappointed me to say the least.
