Bought an HP in early 2023, have sent it back twice for the same issue. It shuts off randomly, and there is no error code or warning. After going through 3 different installations of windows 11 using the customer service, I finally persuaded them it wasn't a software issue. And they finally let me send it in. The first time I sent it in they said they couldn't find the issue, and they sent it back. The claim records say they replaced the main board, but I doubt that now. Because I had it only 3 weeks before it shut itself off again. So I contacted them again which was difficult to get to a person whom I could speak with about returning or replacing it. I sent it in again. Because it happens randomly, of course, it won't happen when the tech looks at it. They will not replace the computer and now they are sending it back without fixing it at all. It's still under warranty and yet they refuse to replace it. If the customer has been inconvenienced repeatedly I'd say you should trust them and make them happy. I had to buy a replacement laptop to cover while they have had mine for 3.5 months. I just received an email saying they are sending my computer back unrepaired -because they say they couldn't reach me or I didn't authorize repair, neither of which is true. What I told my service rep when we last spoke was that I did not authorize them to return it if they didn't repair it but to replace it if they can't diagnose the trouble and fix it. This is the worst customer service experience I have ever experienced. I will NEVER buy another HP because customer service is not customer service. It's more like "deflect and deny" I'm extremely upset at being treated this way by a well-known company. Shame on them.
