I would give 0 stars if I could. Melvs at HP (supervisor) said he will email me when my order can be placed. He said later today 5/16/24. Because I will not pay another $1 fee. Melvs said he can’t process a refund for the payment taken. Melvs said the money wouldn’t come out because there’s no order to attached the payment to. But it was taken on 5/10/24. I have proof! First order on 5/9/24 was not done but $1 was taken from my card. I called back on 5/10 since I didn’t get an email confirmation of the order. That person sent me an email with the reference ID. I was told on 5/10, the 1st order for a replacement would be delivered on 5/15/24. How could they know that if it wasn’t placed? The email I recieved on 5/10 gave me a reference ID to what then? The order was placed on 5/9/24 with case a number created. Calls are recorded so someone can listen to them! They are liars! Why didn’t anyone call to tell me about the order issues? Why wasn’t it placed? I have to pay to print at the library due to this issue. The printer was having a paper jam as soon as I set it up. HP sent me a faulty printer to begin with. I will never purchase another product from HP. This was my 1st experience and last. It was AWFUL!
