I purchased what I thought it would a trusted laptop but I was wrong. It was a brand new HP with 32gb of mem that came with an uitra 7 processor. HP laptops are solidly built but the notebook I got was a real lemon. The battery life was less than half of what was advertised on the official site. The test was simple and no apps were running in the background. The sound and graphics were amazing but the notebook froze on a regular basis. What was more worrying is that while files were being transfered, the notebook would decide to shut down by itself. Normally specific reviews should relate to specific models and because these are only found in in more than 1 or 2 countries, this review is based on experience using the UK. I observed an extremely poor customer service and it appears there is noone who is able to deal with any complaints. It is unbelievable a company of that size has no complaints department. The affected pc was returned and a full refund was issued. If I could leave a review with zero that would be a true reflection of my experience with HP. I talked to many employees there and only a sigle person stood out. I will not mention him by name here. I am totally dissatisfied with HP in the UK and the way they handle complaints (they simply do not).Maybe consumers in other countries do have a better experience with the firm. I would like to end on a different note which is not exlcusive to HP products. If you are allowed to return products using a cooling off window, think hard what happens to that product. Ideally it would be seen as a second hand or refurbish good but this is not how firms work today; from own experience these products are cleaned and sold on as brand new again. So, if you purchase a product, any product, the recommendation is to thoroughly inspect it. I had this when my parcel came in but the product was probably cleaned and repacked that fooled me or it was a badly and faulty product or both.
