During the summer of 2023 my printer stopped working and it was only about seven months old. I called the customer support number and spoke with a tech named Chris, did not get his last name, but he took over remote control of my computer and then told me that it was most likely due to, viruses on my computer so he said that I needed a software called web proof and I paid for one year because he explained that it would take care of the viruses and protect my computer and anything that was on my network at home. Well, the printer did start working after I switched it off and switched it back on, but I continued to get pop-ups and the computer did not seem any different than before he remotely installed the web proof. Unfortunately I feel like I paid over $75 for a program that did not work and I was worried about the fact that someone had access to my computer remotely, it makes me feel uncomfortable. I just called customer support with HP because I wanted to make sure that I was not going to be charged again automatically and that no money would be debited from my account. I spoke with someone named Martin. I explained the situation and he tried to sell me a new and improved software that would help with the computer. I explained that I had since bought a new computer and already had all that installed and just wanted to make sure that I was not going to be charged for another year of web proof and he hung up. It seems like HP support is more interested in selling you software and gaining access remotely to your computer then actually helping and supporting you with your tech issues. Also, I have been getting several, more than usual, spam calls, and text messages over the course of this past year, makes you wonder !
