This is the worse thing I signed up for. Every time I needed to use my printed I had to call a reprentative, they would ask for access to my phone and computer to understand the problem of why it doesn't work. after 2or3 hours to get printer to work. Then 10 papers would fly out of printer. I cancelled the service yesterday. The manager got of phone to tell me i would be charged $270 for a service that nevered worked. It is a scamm. i was told I could cancel service anytime when I signed up for this servive. i did some research with BBB HP monthly printer and scanner has terrible reviews. Save yourself time and money DON"t Sign up for HP monthly service