I contacted HP because I was attempting to resolve some issues with signing up for their HP Instant Ink program for my printer. At that point, the printer was functioning correctly with no problems whatsoever.While updating my account, the representative asked me to reset my printer to Factory Settings. In doing so, the printer would not set up correctly. After nearly two hours of repeating the same troubleshooting steps with two representatives, they achieved nothing. They effectively disabled my printer from being used over Wi-Fi, and it is hung up in the setup process.They now ask me to drive 20 miles (each way) and purchase unwanted and unneeded cables to continue troubleshooting. This includes a USB 2.0 Type B cable and/or an ethernet cable, which, for me, are worthless for any other use. My HP laptop does not have an ethernet port, so I suppose they want me to purchase an additional adapter for that as well.I was told we must take these steps before offering a replacement—with a REFURBISHED item. Their solution is for me to spend more time, fuel, and money trying to get the printer up and running. If this doesn't work, they offer to replace a printer less than two months old with a refurbished replacement rather than a new one. I want a new printer. The added expenses are mine to absorb. What seems to get lost with HP is they did this, not me. Why should I be satisfied with their solution?
