After THREE HP 3700 All-in-One printers failed, last two defective right from the box, I was told customer service would contact me with a solution I'd be "happy" with. Their solution was to send me a fourth. Unbelievable!I will never buy another product from HP. With their stature I expected nothing less than an upgrade with compensation for all the ink I've bought and wasted, never mind the 1.47 hrs. spent on the last call.