have used this company for many years, in error I ordered the wrong laser jet toner, mis type one digit.Received goods but only realised afterwards when my printer ran out of ink it was wrong serial number. Arranged return, was told that I would receive return postage details within 5 days. Now seven days on no email. Finally got through only to be told that it was not returned within 14 days that my return has been refused. I am now stuck with a unused, unopened toner at the cost of £82.99. I will never deal with this company again
