I have always purchased HP products because of the quality and customer service. This last purchase has given me numerous problems and getting assistance was impossible!My all in one desktop is completely useless and takes close to an hour to boot. Even worse is talking to a machine to try to get help. After several attempts and finally speaking to a human I was told I can get help at a cost. What in the world??Never again! If I could have given them a zero, I would have done that. Shame on you HP!!