Don't waste your time with trying "tech support". Call centre sounds like you're using a tin can & string to speak to a distant galaxy. First operator pretended there was no-one on the line, then hung up. 2nd operator wanted me to perform tech somersaults on a basic pay-as-you-go phone. 3rd left a message that neither of us can understand. Then I'm bombarded with emails from "no reply" addresses telling me the matter is cleared. Only in their heads is it cleared.