I’m beyond frustrated with HP. Not only is the quality of their products disappointing, but their customer service is absolutely awful. My laptop has a clear manufacturing defect, but dealing with HP’s support has been one headache after another.When I reached out about the issue, they told me the repair had to go through Elcare Nordic – a service center with horrible reviews. People have shared stories about their laptops coming back damaged or not being repaired at all, and their customer service doesn’t seem to care. Naturally, I refused to send my laptop to such a poorly rated company, but HP kept insisting that Elcare was the only option.What makes this worse is that I’ve dealt with Elcare Nordic before. They handled a phone repair for me, but they didn’t fix it at all. I sent the phone back to them three times, and every time it came back with the same issue. To add insult to injury, Elcare is owned by Elgiganten, which just shows how little accountability they have.So, when HP suggested I send my laptop to Elcare, I knew it would be a disaster waiting to happen. No matter how many times I explained my concerns or pointed out their terrible reputation, HP ignored me and kept pushing for the repair to go through Elcare.To make things worse, they even claimed the damage to my laptop was my fault and said it wasn’t covered under warranty. That’s not true at all – the issue is clearly a manufacturing defect, and I have proof to back it up. But instead of taking responsibility, HP made up excuses and refused to actually help.Honestly, this experience reminded me why I never trusted HP. I had an HP laptop years ago, and their service was just as bad back then. Unfortunately, I ended up buying this laptop by mistake, thinking maybe purchasing their HP Care Pack services would ensure I’d get good service, but that turned out to be completely wrong. They haven’t. They never provided the quality or support I expected, even with the additional coverage.HP’s lack of care for their customers is appalling. From refusing to honor the warranty properly to forcing customers to use unreliable service providers like Elcare Nordic, it’s clear they’re not interested in delivering quality service.I’m done with HP, and I’d warn anyone considering their products to think twice. Their service isn’t worth the hassle, and I’m now looking into legal action to protect my consumer rights.
