HP has implemented a policy that adds 15 minutes of mandatory hold time before transferring customers to a support agent. This delay is not due to high call volume or technical issues—it is a deliberate choice designed to discourage support requests.This practice raises concerns about HP's commitment to customer service and warranty support. Instead of improving product reliability or streamlining assistance, the company has opted to make the process more frustrating for users.Consumers should be aware of this policy when considering HP products, especially if reliable support is a priority.
