I bought a laptop from the HP UK website for video editing. It arrived without a graphics card installed. They sent out an engineer to fix it, but he had no idea how to. They refused to allow a return and gaslit me into believing that the machine was fine. I contacted NVIDIA to do a diagnostics on the machine and they confirmed the machine had no NVIDIA graphics card (as advertised), but still HP didn't believe it. I had to get the money back from my credit card company.The many HP staff I spoke to were all useless, lied, and lacked any compassion.
