HP Mini Workstation Z2 G9 with 5-year Active Next Day Business Onsite - DO NOT BUY. Bought from hp on the 25 April 2025 and installed on the 12 May 2025. On 30 May 2025 it failed. Though it turned on it will not connect to the new monitor (this is now connected to a laptop and is working just fine). It took 25 minutes to get to the point where I was able to speak to an hp agent. Though polite her solution was to clear and reinstall the operating system. I know from experience that this will not necessarily fix the issue – it has never done so in the past, and it could well happen again. I was told that I would be sent a USB stick to enable me to do this. As the files would be lost on the pc I should go to ??? to get them to copy the hard drive for me. All this is unacceptable; I expect a new pc to work without issue, or it is not fit for purpose. HP need to replace it and convince me why I should have another one rather than getting the £1,902.43 I back. Active Business Care in anything but active. Poor hardware and terrible service.
