Printer just stopped working. Problem with Wi-Fi connection. Confirmed Wi-Fi connection was strong & operating. Followed all the trouble shooting instructions. Nothing worked, used the HP Smart app, the info was useless, called Customer Scvs & recorded message said my printer info couldn't be found. HP app provided a notification after there was a problem that my warranty expired. Had to go online to find additional Customer Scvs number. Finally, got a live person to assist. Tech stayed on the phone with me for well over an hour, nothing resolved. Tech was kind enough to call back for 2nd attempt to resolve issues. Unsuccessful! I was offered a free replacement printer under a new ink plan. Tried to sign up, the HP system kept giving me an error for my debit card & would not accept it. This is the same debit card they have been drafting from under my original ink plan. Spoke with another Supervising Tech the next day. I refused to do anymore trouble shooting since this issue was worked on by me for days, spent additional time with Techs without a solution and my debit card issue.Also, they had a computer listed to my account that I didn't own and did not add to the account. Why would a app that only I use, with a password, have an additional laptop listed, that I did not register and do not own!? There's even more to this dilemma. I'm going to stop here. Problem started May 28 - June 3, 2025. Ongoing.
