I've just completed a month long vacation in the US. Preceded by a two night stay in Copenhagen. All told I booked 26 nights via Hotels.com. Under the previous reward system, I would have earned 2 'free' nights and have 6 nights towards a third night. With their new 1 Key reward system, I have earned only $65.18 (I got nothing for the nights in Copenhagen) and won't be able to use the full amount until after May 11. The drop in the loyalty programme is just mind-boggling. I'll use Hotels.com one more time to spend my One Key cash, but then I am done. Expedia have completely ruined a great program. I always found the customer service to be quite helpful too. Like a previous reviewer, I'd give 0 stars or even negative if it was possible.
