Contacted Hotels.com to request a refund for an uninhabitable hotel that they advertise. All I got was someone who called the trashy hotel who refused to give us a refund. He came back to tell me he was sorry and couldn't help me. In my opinion, Hotels.com is soliciting this hotel and should take responsibility for misleading advertisements. I have no other option than to dispute the charge. Not sure if Hotels.com will suffer the loss or the hotel. They should provide better service.
