We did book 5 nights at Hotel Oliveto, Desenzano at Hotels.com. This hotel has 4 stars! Worth Max. 2 stars and 1 for the location.! Toilet is VERY used and moth all over. Reception staff was not at all Helping. Tryed to find some help with Hotel.com but Got a chatbot. Finally when i Got someone to write with, they could do nothing. This hotel is BAD! We booked a room for 3 adults and 1 child. The bunkbed was for 2 children. Not for an adult! We had to put the mattress Down on the floor so the 3rd adult could sleep = very smal room alot smaller. This is our experience:Insects all over in the bathroom. When we payed for the room back in april we payed for 3 adults and one child. The bunkbeds in the room we Got was for 2 children. The Hotel had no understanding What so ever. We had to pay 60€ (first offer) extra for a bigger bed for the 3rd adult Per night (son 18 yrs-1.85 cm) but after we talked to Hotels.com about the situation, the Price was 160€ extra Per Night. All in all a bad experience from the front desk and the receptionist who had no understanding What so ever. Not at all the service we experienced in other hotels in Italy. We just came from Montecatini Terme and the service was top. Here the Young receptionist where provokative and not service minded at all. We are here now and Can only say that the small room we payed alot for is smaller now as the 3rd adult have to sleep on the floor.🙄Do not choose this hotel. The pool looks good. The location is good but the staff at the reception is 👎 crap. We have other friends at the same hotel that had to change room for the same reason. Small room, small bunkbeds for children. Message at the reception was; “Well, this is standard in Italy.” Not true. Now we will Go to the supermarket to purchase some moth chemicals as there is moth in the room. We tryed to find help from Hotels.com but no help. Hotel.com tryed to Call the hotel and Hotel.com offered us a reduktion of 875 DKK/kupon for the next stay. (We should have Got reduktion for a bed!) as one adult is sleeping on the floor!!But no help. We Got so many pictures we Can share!!The pictures on Hotel.com is far from reality. And describtion is false.
