Hotels.com is absolutely no help to their customers. After a hurricane we lost power for a week. We tried to book a hotel to have some electricity for a night. The hotel we booked was in a neighboring city and was still accepting reservations. Little did we know the hotel we booked did not have power. A few hours before our reservation the hotel called to let us know that they didn’t have power and if we wanted to cancel our reservation. We let them know we did want to cancel. We reached out to hotels.com to let them know that the hotel didn’t have power and we’d like a refund. They gave us the run around and have for a month. They have been no help, and will not issue us a refund. It’s preposterous. I will no longer use hotels.com to book any kind of travel.
