Made a reservation and received confirmation, my card was charged. Later received message asking how was my check in. I got to the hotel: no reservation found. After 90 min with customer service I was told my reservation went to a “ third party” and that third party told them I canceled the reservation. Never mind it was still active on my profile, I never canceled, and I received another confirmation right before check in. They left me stranded, with no apology and said it was my fault. And billed my credit card. Scam!
