After the website encouraged me to download the app, I did so but my phone’s settings meant it signed me up with a hidden email address. Hotels.com has refused to help me combine the two accounts and their rewards. I asked whether, as an act of good faith, they could at least add the 3 app account trip elements (not even the key cash) to my regular account if I closed out my app account and they refused, which is disappointing as I felt this was a fair half way point. When I asked for a manager to call me back, they called at 2am, 10pm, and 9pm despite repeated requests to call during my time zone’s working hours. I’ve not heard from them since. I have spent a cumulative 4 hours with their chat services - horrible service from a company I used to love.
